By Park Sterling Realty

Mar. 24, 2021 – Park Sterling Realty of Westchester is among America’s Top 35 real estate brokerage firms based on measurable service excellence and customer satisfaction. Winning the national Q_E Award (pronounced “Quie”) “Reflects measured and independently verified customer service excellence in the delivery of the highest levels of customer satisfaction in real estate service in North America,” according to Larry D. Romito, CEO, Quality Service Certification, Inc. (QSC), creators of the award.

The 2021 Q_E Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, from California to Massachusetts and Florida to Minnesota, spanning 22 states and includes some of the most respected independent and well-known national and regional brand names.

“This award truly honors the hard work and dedication of our agents who ensure every single client receives the best possible customer service experience,” said Leah Caro, President of Park Sterling Realty.  “Winning the Q_E Award puts us among the best real estate companies in America and is perhaps the highest honor any brokerage in real estate can receive,” she added.

The 2021 Q_E Award is based upon the results of an independent survey limited to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies.  Quality Service Certification, Inc. and Leading Research Corporation administer the survey process to ensure that every past customer is surveyed, preventing agents or companies from selectivity, influence, interference or  manipulation in any way.

Today consumers seek transparency, accountability, and trusted information to help them make better, more informed decisions and choices. Park Sterling Realty has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence

The Q_E Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers, where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” Ms. Caro said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.   

More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2020 for the 2021 Q_E Award.

Pictured: Leah Caro, President of Park Sterling Realty

Photo courtesy Park Sterling Realty

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